About My Responsibility
Managed strategic operations across 250 hospitals in North China for a medical software, with a keen focus on diabetes and chronic disease management. As a Customer Success Manager, participated in software product design, analyzed user data to uncover customer needs, and supported the sales team in achieving their sales targets.
- Project Management
- Customer Success Manager
- Operations Manager
About My Responsibility
Managed development and operations of doctor resources in key tertiary hospitals in Beijing and Shanghai, responsible for more than 2000 physician users. Identified doctors' needs for online platforms and facilitated user registration, activation, and conversion.
- User Operation
- Product Manager
- Business Communication